MANAGEMENT
PROCESSES
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"Developing a Strategic Planning Process for Your
Organization: An Overview"
The session is designed to identify the latest strategic planning
processes being used by leading organizations. Participants will leave
with the ability to evaluate their organization's current planning
process and implement new improvements.
Duration: 2 Days
Click here to receive free informational
packet.
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"Value Chain Analysis: Improving Your Strategic
Thinking"
Learn how to effectively evaluate your organization's
value chain. Participants are guided through a process to critically
analyze an organization's true core competencies and strategic advantages.
Duration:
2 Days
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packet.
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"Developing a Performance Measurement System: An
Overview"
Managing the bottom line is not enough. Productivity, quality, customer
satisfaction, cycle time, and innovation are the drivers of performance.
Profitability is the result.
The challenge
is to create a balance of financial and non-financial measures that
supports your organization's strategic objectives and provides the
information needed to manage and grow your business.
This session
examines leading thought in measurement, presents a balanced measurement
model which incorporates principles of economic profit, walks executives
through the development of an organization-wide system of measures,
and explores the ways in which a firm can leverage performance measurement
data to produce business results.
Discover how
financial and non-financial measures are integrated to monitor performance
and drive improvement. Participants will explore how to align measures
throughout their organization.
Participants
will also learn about the roles of empowerment and communication
in successful implementation of measurement. Ultimately, executives
will walk away able to recognize how a well-designed system of performance
measures supports the organization's strategic direction.
Session Duration: 1 Day
Click here to receive free informational
packet.
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"Three Levels of Internet Marketing: Which One is
Right for You?"
With the recent market
crash, dot.com's aren't so hot any more - or are they? Learn how "old
economy" firms are now competing with the Internet's remaining e-contenders.
Two case studies provide key insights into how innovative Internet
marketing strategies can improve the bottom-line.
Session Duration: 1 Day
Click here to receive free informational
packet.
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"Business
Boot Camp"
A workshop
designed for sales and marketing personnel with 2-5 years experience.
The focus is on changes taking place in today's business environment,
the drivers of those changes and how they are likely to impact corporate
goals and objectives. Given the certainty of change, participants
will learn to use management tools to bring about real growth. They
will learn the value of customer loyalty, how to sell to the affluent,
how to network with powerful prospects, how to become and active
listener, and much, much, more.
Duration:
1 Day
Click here to receive free informational
packet.
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"What
Great Managers Do"
A workshop designed
for staff, line, and field managers across all industries. Based
on discoveries of how great managers focus on different responsibilities
than their average peers. Learn how to discover talent, recruit
it, and keep it.
Duration:
1 Day
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packet.
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"Finance for Non-Financial Managers"
A workshop designed
as an introductory event for non-financial personnel. Learn both financial
and operating-focused concepts and how they apply to running the business.
This course
can be segmented for personnel from small, medium, and large organizations.
Duration: 2 Days
Click here to receive free informational
packet.
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"Developing Customer Feedback Systems: An Overview"
Customer
feedback is a critical performance reporting input which ultimately
establishes the organizations foundation for future operational
improvements. Recent studies indicate that nearly 80% of all companies
are missing at least one element of a well-designed feedback system.
This session
is designed to provide senior managers with an overview of the critical
elements required to develop a successful customer feedback system.
Participants evaluate their organization's current system's and
develop potential recommendations for improvement.
Duration:
2 Days
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packet.
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"Conducting Market Research: An Overview"
Garbage in, garbage out has never been more relevant than today
in the competitive intelligence arena. This session is designed
to cover the basics of executing a good market research strategy.
Participants
will also review the latest developments in internet-based research.
Statistically validity, sample size biases, and other important
topics are examined.
Duration:
1 Day
Click here to receive free informational
packet.
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"Customer
Loyalty - They Love You or They Will Leave You"
A workshop
designed for employees that have direct contact with customers and
employees that serve those who have direct contact with customers.
The focus is on customer service and the search for the loyal customer.
Customer loyalty is defined in terms of its impact on the bottom
line. New groundbreaking methods of dazzling customer are explored
in depth.
Duration:
1 Day
Click here to receive free informational
packet.
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"Improving
Customer Service"
Modelled after the Virtual CEO Customer Service Assessment,
this session examines common post-action planning improvement techniques
designed to improve overall customer service efforts within the
organization.
Cross-functional
integration is stressed as participants learn about leading and
lagging indicators of world-class customer service support practices
and procedures. Special emphasis is placed on "lifetime value-of-the-customer",
its calculation, and practical application.
Duration:
1 Day
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packet.
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"How
To Recruit a World Class Sales Force"
Designed for sales managers. Focus is on Recruiting Talent versus
knowledge and skills. Participants will learn how to identify talent
through customized interviewing methods. Participant will learn
what attracts talent and how to keep it once you got it.
Duration:
1 Day
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packet.
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"Budgeting"
Employees who manage assets make decisions that
affect cash flow and profitability of the company. This class provides
specific examples of how to develop and track a budget. It provides
templates and uses a case study to demonstrate how meaningful budgets
can positively impact company financial results.
At
the conclusion of the workshop, participants will be able to:
- Understand
budgeting including types and guidelines
- Development
a budget and make forecasts
- Understand
how budget information should flow
- Make
forecasts and understand how to record variances
- Describe
how budgets impact income statements and balance sheets
Duration:
1 Day
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packet.
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