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MANAGEMENT PROCESSES

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"Developing a Strategic Planning Process for Your Organization: An Overview"
The session is designed to identify the latest strategic planning processes being used by leading organizations. Participants will leave with the ability to evaluate their organization's current planning process and implement new improvements.

Duration: 2 Days
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"Value Chain Analysis: Improving Your Strategic Thinking"
Learn how to effectively evaluate your organization's value chain. Participants are guided through a process to critically analyze an organization's true core competencies and strategic advantages.

Duration: 2 Days
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"Developing a Performance Measurement System: An Overview"
Managing the bottom line is not enough. Productivity, quality, customer satisfaction, cycle time, and innovation are the drivers of performance. Profitability is the result.

The challenge is to create a balance of financial and non-financial measures that supports your organization's strategic objectives and provides the information needed to manage and grow your business.

This session examines leading thought in measurement, presents a balanced measurement model which incorporates principles of economic profit, walks executives through the development of an organization-wide system of measures, and explores the ways in which a firm can leverage performance measurement data to produce business results.

Discover how financial and non-financial measures are integrated to monitor performance and drive improvement. Participants will explore how to align measures throughout their organization.

Participants will also learn about the roles of empowerment and communication in successful implementation of measurement. Ultimately, executives will walk away able to recognize how a well-designed system of performance measures supports the organization's strategic direction.

Session Duration: 1 Day
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"Three Levels of Internet Marketing: Which One is Right for You?"
With the recent market crash, dot.com's aren't so hot any more - or are they? Learn how "old economy" firms are now competing with the Internet's remaining e-contenders. Two case studies provide key insights into how innovative Internet marketing strategies can improve the bottom-line.

Session Duration: 1 Day
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"Business Boot Camp"
A workshop designed for sales and marketing personnel with 2-5 years experience. The focus is on changes taking place in today's business environment, the drivers of those changes and how they are likely to impact corporate goals and objectives. Given the certainty of change, participants will learn to use management tools to bring about real growth. They will learn the value of customer loyalty, how to sell to the affluent, how to network with powerful prospects, how to become and active listener, and much, much, more.

Duration: 1 Day
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"What Great Managers Do"
A workshop designed for staff, line, and field managers across all industries. Based on discoveries of how great managers focus on different responsibilities than their average peers. Learn how to discover talent, recruit it, and keep it.

Duration: 1 Day
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"Finance for Non-Financial Managers"
A workshop designed as an introductory event for non-financial personnel. Learn both financial and operating-focused concepts and how they apply to running the business.

This course can be segmented for personnel from small, medium, and large organizations.

Duration: 2 Days
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"Developing Customer Feedback Systems: An Overview"
Customer feedback is a critical performance reporting input which ultimately establishes the organization’s foundation for future operational improvements. Recent studies indicate that nearly 80% of all companies are missing at least one element of a well-designed feedback system.

This session is designed to provide senior managers with an overview of the critical elements required to develop a successful customer feedback system. Participants evaluate their organization's current system's and develop potential recommendations for improvement.

Duration: 2 Days
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"Conducting Market Research: An Overview"
Garbage in, garbage out has never been more relevant than today in the competitive intelligence arena. This session is designed to cover the basics of executing a good market research strategy.

Participants will also review the latest developments in internet-based research. Statistically validity, sample size biases, and other important topics are examined.

Duration: 1 Day
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"Customer Loyalty - They Love You or They Will Leave You"
A workshop designed for employees that have direct contact with customers and employees that serve those who have direct contact with customers. The focus is on customer service and the search for the loyal customer. Customer loyalty is defined in terms of its impact on the bottom line. New groundbreaking methods of dazzling customer are explored in depth.

Duration: 1 Day
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"Improving Customer Service"
Modelled after the Virtual CEO™ Customer Service Assessment, this session examines common post-action planning improvement techniques designed to improve overall customer service efforts within the organization
.

Cross-functional integration is stressed as participants learn about leading and lagging indicators of world-class customer service support practices and procedures. Special emphasis is placed on "lifetime value-of-the-customer", its calculation, and practical application.

Duration: 1 Day
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"How To Recruit a World Class Sales Force"
Designed for sales managers. Focus is on Recruiting Talent versus knowledge and skills. Participants will learn how to identify talent through customized interviewing methods. Participant will learn what attracts talent and how to keep it once you got it.

Duration: 1 Day
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"Budgeting"
Employees who manage assets make decisions that affect cash flow and profitability of the company. This class provides specific examples of how to develop and track a budget. It provides templates and uses a case study to demonstrate how meaningful budgets can positively impact company financial results.

At the conclusion of the workshop, participants will be able to:

  • Understand budgeting including types and guidelines
  • Development a budget and make forecasts
  • Understand how budget information should flow
  • Make forecasts and understand how to record variances
  • Describe how budgets impact income statements and balance sheets

Duration: 1 Day
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